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DANA deposit and withdrawal

DANA is one of the fastest payment methods on 789rp. To deposit, log into your account, navigate to the Deposit page, and select DANA. Enter your desired amount — we accept deposits in a wide range from modest amounts to larger sums. Confirm the transaction, and you will be redirected to the DANA app on your phone. Approve the payment in the app, and funds arrive in your 789rp account within subject to verification. Withdrawals work similarly: go to the Withdrawal page, select DANA, enter your amount, and confirm. We process DANA withdrawals within subject to verification during business hours. DANA charges no additional fees for transfers to 789rp. If your deposit does not arrive within subject to verification, check your DANA transaction history and contact our support team with your transaction ID. We can investigate and resolve most deposit issues within subject to verification.

OVO and GoPay usage

OVO and GoPay are popular e-wallet options on 789rp. Both require account binding before your first transaction. During account setup, link your OVO or GoPay account to 789rp by entering your phone number and confirming via the app. Once linked, deposits are instant — select OVO or GoPay on the Deposit page, enter your amount, and approve in the app. Funds arrive within subject to verification. Withdrawals follow the same process: select your e-wallet, confirm the amount, and the funds return to your OVO or GoPay balance within subject to verification. Both services support KYC verification, which we may request for larger transactions or account security. OVO and GoPay both charge small transaction fees (typically 1–non-specific info of the transfer amount), which are deducted from your withdrawal. Check your e-wallet app for the exact fee structure. If you encounter a failed transaction, verify your account balance and contact our support team — we can often retry the transaction at no extra cost.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers via BCA, Mandiri, BRI, and BNI virtual accounts offer a secure alternative to e-wallets. When you request a deposit, we generate a unique virtual account number for your chosen bank. Transfer your deposit amount from your personal bank app to this virtual account. The transfer typically completes within subject to verification, depending on your bank's processing speed. Withdrawals are processed back to the same bank account you used for deposit — this is a security measure to prevent fraud. Bank transfers support a wide range of deposit and withdrawal amounts. Some banks charge a small transfer fee (typically 5,000–our welcome offer), which may be deducted from your withdrawal. If your bank transfer does not arrive within subject to verification, log into your bank app to confirm the transaction was sent. Contact our support team with your bank reference number, and we will investigate. Most bank transfer issues are resolved within 1–2 hours.

Fees, limits and verification

We charge no deposit fees on 789rp — all fees are set by your payment provider (e-wallet or bank). Withdrawal fees vary by method: e-wallets typically charge 1–non-specific info, while bank transfers charge a flat fee of 5,000–our welcome offer. Deposit and withdrawal limits depend on your account verification level. New accounts can deposit and withdraw modest amounts immediately. After you complete KYC verification (uploading a photo ID and proof of address), limits increase significantly. We request KYC verification for security and regulatory compliance. The verification process takes subject to verification during business hours. Once verified, you can deposit and withdraw larger amounts. All transactions are subject to our standard security checks — we may request additional verification for unusually large transactions or if we detect suspicious activity. These checks typically take 1–2 hours.

Resolving a stalled transaction

If a deposit does not arrive within the expected window, first check your payment app (DANA, OVO, GoPay, or your bank app) to confirm the transaction was sent. If the transaction shows as completed in your app but has not arrived in 789rp, note your transaction ID or reference number. Log into your 789rp account and go to the Transaction History page — your deposit may be pending review. Contact our support team via live chat or email with your transaction ID. Provide a screenshot of the transaction from your payment app if possible. We investigate deposit delays and typically resolve them within subject to verification to 2 hours. If the transaction failed in your payment app, you can retry the deposit at no extra cost. For withdrawals, if funds do not arrive within the expected window, check your payment app or bank account first. If the withdrawal shows as processed in 789rp but has not arrived, contact our support team immediately. We can trace the withdrawal and often expedite the process. Most withdrawal delays are resolved within 2–4 hours during business hours.